SWL have just had our 12th year Approved Contractor assessment – we are very happy to confirm we continue to meet the high industry standards required by the Approved Contractor Scheme (ACS)
Great to hear the comments from a selection of our customers interviewed by the ACS assessor:
“SWL have provided a regular team who had a good understanding of the assignment and happy to assist with ad hoc tasks.”
“We have used SWL for 14 years. There are not many companies that say ‘we can save you money’ but SWL did and they do.”
“They are very much part of the fabric, there are very few companies I would recommend (and have done) – they are one of them.”
“The SWL team have good customer service skills and we always received prompt attention from the management team”
Staff feedback was also very positive, our people said that in comparison to other (and much bigger) security companies that they previously worked for that SWL gave them training that equipped them to do their job and that our management team was very supportive; always accessible and hands-on with a regular cycle of training and performance review which they found “reassuring” and confidence boosting.
Our report also complemented activity we have undertaken since our 2017 assessment, which includes our recently-constructed Alarm Response Centre (Category 2 ARC), uniform improvements as a result of our staff feedback and the exciting launch of Vulture and Vulture Urban, our fully integrated standalone remotely monitored CCTV monitoring systems.